Frequently Asked Questions

LimeCall is an inbound lead conversion platform. It lets website visitors request an instant callback and connects them with your sales team in under 28 seconds — while they are still on your page and interested.

Every plan includes a 30-day money-back guarantee. Sign up, install the widget on your site, and start converting leads. If you are not satisfied within 30 days, contact support for a full refund — no questions asked.

Copy your unique LimeCall script snippet from your dashboard and paste it before the </body> tag of your website. It works on any platform — WordPress, Webflow, Shopify, custom HTML. Typically takes under 5 minutes.

No. LimeCall is designed for sales and marketing teams. Installing the widget requires copy-pasting a script tag. Everything else — call routing, widget customization, team management — is done through a visual dashboard.

When a visitor clicks your LimeCall widget and enters their number, LimeCall simultaneously calls them and your available sales rep. When both pick up, it connects the call — all within 28 seconds. No hold music, no waiting.

Yes. Visitors who are busy can schedule a callback for a specific time. LimeCall automatically dials your rep and the visitor at the scheduled time. You can also set your team's available hours so callbacks only happen during business hours.

Yes. LimeCall provides virtual phone numbers in 50+ countries including the US, UK, India, Australia, Canada, Germany, and more. You can buy DID (Direct Inward Dialing) numbers, port existing numbers, and assign numbers to teams or campaigns.

Yes. Call recording is available on all plans. Recordings are stored securely in your dashboard. You can replay, download, share with your team, or use them for training. All recordings comply with applicable call recording laws.

LimeCall integrates with HubSpot, Salesforce, Zapier, Slack, Zendesk, and more. Every call, lead, and note syncs automatically. New lead data flows into your CRM without any manual entry.

There is no hard limit on individual call duration. Your plan includes a set number of call minutes per month. Once you reach your monthly limit, additional minute rates apply. Check your plan details in the dashboard for your current usage.

Yes. Cancel anytime from your account dashboard with one click — no phone call required, no penalties, no long notice periods. Your account remains active until the end of your billing cycle.

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. Annual plans can be paid via bank transfer — contact sales for details.

Yes. Annual plans include 2 free months — equivalent to a ~17% discount versus monthly billing. You can switch to annual billing at any time from your account settings.

You will receive an email alert as you approach your monthly limit. Additional minutes are billed at a per-minute rate based on destination country. You can also upgrade your plan mid-month to get more included minutes.

Yes. LimeCall is fully GDPR compliant. We process data in accordance with EU data protection law. You control what data is collected, how it is used, and how long it is retained. See our Privacy Policy for full details.

LimeCall data is stored on secure servers in the EU and US depending on your account region. All data is encrypted at rest and in transit using industry-standard TLS and AES-256 encryption.

Yes. You can delete call recordings, contact data, and your entire account at any time from your dashboard. Data is permanently removed from our systems within 30 days of deletion.