LimeCall + Zendesk
Every callback becomes a Zendesk ticket automatically. Your support team stays in context — no app switching, no missed calls.
Connect in 3 steps
Connect LimeCall to Zendesk
Authorize the integration in your LimeCall dashboard. Enter your Zendesk subdomain and API credentials — done in under 3 minutes.
Calls create Zendesk tickets
Every LimeCall callback automatically creates a Zendesk ticket with caller details, call recording, and full context.
Support teams stay in sync
Agents see all call history inside Zendesk tickets — no switching between apps to understand what a customer called about.
What you get
Auto-create Zendesk tickets
Every LimeCall callback creates a Zendesk ticket with caller name, number, page of origin, call duration, and recording link.
Full call context for agents
Support agents see everything they need inside the ticket — no need to ask the customer to repeat themselves.
No app switching
Everything lives in Zendesk. Agents handle calls, view history, and update tickets without leaving their support workspace.
Callback from Zendesk
Agents can initiate a LimeCall callback directly from a Zendesk ticket — reaching the customer with one click.
SLA tracking
Call response times are logged in Zendesk, helping you meet SLAs and track support team performance accurately.
CSAT integration
Tie call outcomes to Zendesk satisfaction scores — understand which callback interactions lead to happy customers.
Support teams love one unified view
When a customer has a billing question and requests a callback from your pricing page, LimeCall connects them to a support agent in seconds. Simultaneously, a Zendesk ticket is created with the customer's phone number, the page they were on, and a recording of the call. The next agent who picks up the ticket has everything they need.
Fewer escalations. Faster resolutions. Better CSAT scores.