One Inbox. Your Whole Team.
Stop losing customer texts in personal inboxes. LimeCall's shared SMS inbox gives your team full visibility, clear ownership, and the collaboration tools to respond faster.
Everything in your shared SMS inbox
Team Visibility
Every incoming SMS is visible to your entire team. No more missed texts because one person was out.
Conversation Assignment
Assign conversations to the right team member. Clear ownership so no message falls through the cracks.
Internal Notes
Leave internal notes on any conversation. Brief teammates with context before they respond.
Conversation History
Full message history for every contact. See everything that's been said before responding.
Status Tracking
Mark conversations as open, pending, or resolved. Keep your inbox clean and organized.
Mobile Access
Access your shared SMS inbox from any device. Respond to customers from desktop or mobile app.
Set up your shared inbox
Connect your number
Link your LimeCall business number to the shared inbox. All inbound texts appear here automatically.
Invite your team
Add team members to the inbox. Set roles and permissions — who can see, reply, and assign conversations.
Manage together
Assign conversations, leave notes, and collaborate in real time. No more missed messages.
Who uses shared SMS inboxes
Sales Teams
Route inbound texts to available sales reps. No lead goes uncontacted because one rep is busy.
Customer Support
Support teams collaborate on complex issues. Internal notes mean the customer only has to explain things once.
Small Businesses
Everyone on the team can see and respond to customer texts. Perfect for businesses without a dedicated support role.
Remote Teams
Distributed teams stay aligned on customer conversations regardless of time zone or location.
Say goodbye to missed customer texts
Set up your shared SMS inbox today. Free trial, no credit card required.
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