Business Texting That Converts
Turn website visitors into SMS conversations. Two-way texting, automated follow-ups, and a shared team inbox — everything your business needs to engage customers over text.
98%
SMS open rate
5x
Response rate vs email
90s
Avg response time
40+
Countries supported
Everything in your business texting platform
2-Way SMS
Send and receive text messages in a real-time conversation. Reply from your LimeCall inbox on any device, instantly.
Shared Team Inbox
Your whole team sees incoming texts in one shared inbox. Assign conversations, add notes, and collaborate with ease.
SMS Automation
Trigger automatic text messages based on visitor actions, time of day, or CRM events. Nurture leads 24/7 without manual effort.
Mass Broadcast
Send SMS campaigns to entire contact lists at once. Perfect for promotions, event reminders, and re-engagement sequences.
Message Templates
Save your most effective messages as reusable templates. Send consistent, on-brand replies in one click.
WhatsApp Integration
Extend your business texting to WhatsApp. Reach customers on the world's most popular messaging platform.
Use cases
Lead Capture via SMS
Capture leads directly in SMS. No form-fill friction — visitors text you instead of filling out a contact form.
Sales Follow-Up
Send automated follow-up texts after calls or demos. Keep leads warm without manual effort from your team.
Appointment Reminders
Reduce no-shows with automatic SMS reminders for scheduled calls, demos, or meetings.
Customer Support
Let customers text in their support questions. Faster for them, more efficient for your team than phone or email.
How it works
Add the widget
Paste one line of code to add the LimeCall text widget to your website. Takes 2 minutes, no developer required.
Visitor texts you
Visitors click the widget and start texting. Their number is captured and the conversation begins immediately.
Reply and convert
Your team responds from the LimeCall shared inbox. Follow up, qualify, and close — all over SMS.
SMS vs email vs phone
| Metric | SMS | Phone | |
|---|---|---|---|
| Open rate | 98% | 20% | N/A |
| Response rate | 45% | 6% | 38% |
| Avg response time | 90 seconds | 90 minutes | Immediate |
| Automation support | Full | Full | Limited |
Frequently asked questions
What is business texting software? +
Business texting software allows companies to send and receive SMS messages from a business phone number or short code, rather than a personal mobile phone. It includes features like a shared team inbox, two-way messaging, automation, broadcast campaigns, and CRM integrations. LimeCall's business texting platform lets sales and support teams engage customers over SMS at scale.
Can multiple team members send and receive SMS from the same number? +
Yes. LimeCall's shared inbox allows your entire team to send and receive SMS from a single business number. Conversations can be assigned to specific team members, tagged, and annotated with internal notes. This means customers always get a fast response and your team always has full context on every conversation, regardless of who handled it previously.
How does SMS automation work in LimeCall? +
LimeCall's SMS automation lets you create triggers and sequences based on events — such as when a lead fills out a form, books a call, or goes quiet for a set number of days. When the trigger fires, LimeCall automatically sends a personalized SMS. You can build multi-step sequences, set delays, and branch based on whether the recipient responded. No manual effort required.
Does LimeCall support WhatsApp business messaging? +
Yes. LimeCall integrates with WhatsApp Business API, allowing you to send and receive WhatsApp messages from the same unified inbox where you manage SMS and calls. This lets you reach customers on their preferred channel — whether that is a standard SMS number or WhatsApp — without switching between tools.
Is business texting compliant with SMS regulations? +
LimeCall is built with compliance in mind. The platform includes opt-in and opt-out management for TCPA compliance in the US, supports GDPR-compliant data handling for European customers, and provides audit trails for all messages sent and received. You should always ensure your contacts have opted in to receive SMS communications from your business before messaging them.
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