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How it works.

Pick a business like yours and follow one lead from first contact to booked, minute by minute. Every step is something LimeCall does on its own.

AI Receptionist: After-hours calls

  1. 9:42 pm

    Inbound call

    Marcus calls after the office has closed.

    Nobody is at the desk. Your AI receptionist answers on the first ring, in your company's name, with your greeting.

    Incoming call · Rapid Flow Plumbing

    AI receptionist answering

    0:02
    caller = Newline = Main numberhours = After hours
  2. 9:43 pm

    AI receptionist

    It asks the right questions and spots an emergency.

    Your call types and scenarios tell it what to ask. Water coming through a ceiling matches your emergency rule.

    Water's pouring through the kitchen ceiling. Can someone come tonight?
    job = Burst pipeurgency = Emergencyaddress = Captured
  3. 9:44 pm

    Emergency escalation

    Transfers the call to the plumber on call.

    Escalation rules ring whoever is on call tonight. If they don't pick up, the next person in line rings, and the AI keeps Marcus on the line.

    Escalation · on call tonight

    Dave (on call) Answered
    Sam (backup) Next in line
    transferred_to = Daveescalation = Emergency rule
  4. 9:47 pm

    Text message

    Marcus gets a confirmation by text.

    A post-call action texts what happens next, so he isn't left wondering whether anyone is coming.

    Text message

    Dave from Rapid Flow is on his way, about 30 minutes. Meanwhile, turn the stopcock under the sink clockwise to shut off the water.
    Done, thank you!
    sms = Sentstatus = Engineer dispatched
  5. 8:00 am

    Your office, next morning

    The office opens to a full record, not a voicemail.

    Every call is recorded and transcribed, with a summary and tags, and the contact is updated in your CRM.

    Call summary

    • Burst pipe, water through kitchen ceiling
    • Emergency: transferred to Dave at 9:44 pm
    • Next step: send a repair quote today
    RecordingTranscriptEmergencyNew customer
    ✓ status = Job booked✓ owner = Davefollow_up = Quote

  6. One call at 9:42 pm.
    Answered, escalated and logged, with nobody on the phones.

What did the work in this story

24/7 AI answeringCall types and scenariosEmergency escalationTransfers and escalation rulesPost-call SMS, email and WhatsAppRecording, transcript and summaryContact and CRM updatesAppointment booking and calendar syncCaller memorySpam screening
More about AI Receptionist →

Live the same day

1

Start a free trial

7 days with the full product. Pick AI Receptionist, Website Callback or Virtual Phone.

2

Connect your business

Paste the widget snippet, point the AI at your website and FAQs, or choose a number.

3

Test, then go live

Try the AI in your browser or call your new number. Switch it on when it sounds right.

Questions

Which LimeCall product do I need?
AI Receptionist if you want every call answered, qualified and booked 24/7. Website Callback if your leads come from your website and you want them on the phone with a person in seconds. Virtual Phone if your team needs business numbers with shared calling and texting. The AI chatbot and WhatsApp channels come with the AI Receptionist.
Are these real customers?
They are example scenarios, built only from features each plan includes. The businesses and people are made up so we can show every step.
How long does setup take?
The callback widget is one snippet pasted into your site. The AI receptionist learns your business from your website and your FAQs, and you can test it in the browser before it takes calls. A Virtual Phone number is live in about a minute in the US and Canada; some countries ask for documents first.
Does it work with my CRM?
Yes. Calls, recordings, transcripts and outcomes can update your CRM, and webhooks send them anywhere else. See the integrations page for the full list.
Can I try it first?
Every plan starts with a 7-day free trial.

See your own story play out.

7-day free trial · Cancel anytime

Start free trial → Watch a demo

Don't take our word for it. Call it.

Dial the number and act like a customer. It answers, asks the right questions, and books the call you would have missed.

Call to try it live Start free trial →

+1 (620) 675-7782 · answered by LimeCall, live