Frequently Asked Questions

LimeCall is an inbound lead conversion platform. It lets website visitors request an instant callback and connects them with your sales team in under 28 seconds — while they are still on your page and interested.

Every plan includes a 30-day money-back guarantee. Sign up, install the widget on your site, and start converting leads. If you are not satisfied within 30 days, contact support for a full refund — no questions asked.

Copy your unique LimeCall script snippet from your dashboard and paste it before the </body> tag of your website. It works on any platform — WordPress, Webflow, Shopify, custom HTML. Typically takes under 5 minutes.

No. LimeCall is designed for sales and marketing teams. Installing the widget requires copy-pasting a script tag. Everything else — call routing, widget customization, team management — is done through a visual dashboard.

When a visitor clicks your LimeCall widget and enters their number, LimeCall simultaneously calls them and your available sales rep. When both pick up, it connects the call — all within 28 seconds. No hold music, no waiting. You can also add an <a href="/what-is-ivr/" class="text-lime-400 hover:underline">IVR menu</a> to route callers to the right department before connecting.

Yes. Visitors who are busy can schedule a callback for a specific time. LimeCall automatically dials your rep and the visitor at the scheduled time. You can also set your team's available hours so callbacks only happen during business hours.

Yes. LimeCall provides virtual phone numbers in 50+ countries including the US, UK, India, Australia, Canada, Germany, and more. You can buy DID (Direct Inward Dialing) numbers, port existing numbers, and assign numbers to teams or campaigns.

Yes. Call recording is available on all plans. Recordings are stored securely in your dashboard. You can replay, download, share with your team, or use them for training. All recordings comply with applicable call recording laws.

LimeCall integrates with HubSpot, Salesforce, Zapier, Slack, Zendesk, and more. Every call, lead, and note syncs automatically. New lead data flows into your CRM without any manual entry. See all integrations at /integrations.

Yes. LimeCall includes WhatsApp integration so you can reach leads on their preferred messaging channel. Visitors can choose to be contacted via WhatsApp directly from your callback widget, and conversations sync to your dashboard alongside calls and SMS.

Yes. LimeCall supports outbound and inbound SMS. You can run SMS broadcasts to lists, send automated follow-up messages after missed calls, and allow visitors to request a text-back instead of a phone call. Learn more at /business-texting.

Yes. LimeCall is available on iOS and Android. Your sales reps can receive callback requests, manage leads, review call recordings, and update availability directly from their phone. Download links are available in your LimeCall dashboard.

Yes. LimeCall provides a REST API for custom integrations, advanced lead routing logic, and embedding callback functionality into proprietary platforms. API documentation is available in your developer dashboard. Contact support if you need help with a specific integration.

LimeCall is available in 50+ countries. Virtual phone numbers can be provisioned in major markets including the US, UK, Canada, Australia, India, Germany, France, and more. See the full list of supported countries at /virtual-numbers.

There is no hard limit on individual call duration. Your plan includes a set number of call minutes per month. Once you reach your monthly limit, additional minute rates apply. Check your plan details in the dashboard for your current usage.

Yes. Cancel anytime from your account dashboard with one click — no phone call required, no penalties, no long notice periods. Your account remains active until the end of your billing cycle.

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. Annual plans can be paid via bank transfer — contact sales for details.

Yes. Annual plans include 2 free months — equivalent to a ~17% discount versus monthly billing. You can switch to annual billing at any time from your account settings.

You will receive an email alert as you approach your monthly limit. Additional minutes are billed at a per-minute rate based on destination country. You can also upgrade your plan mid-month to get more included minutes.

Yes. LimeCall is fully GDPR compliant. We process data in accordance with EU data protection law. You control what data is collected, how it is used, and how long it is retained. See our Privacy Policy for full details.

LimeCall data is stored on secure servers in the EU and US depending on your account region. All data is encrypted at rest and in transit using industry-standard TLS and AES-256 encryption.

Yes. You can delete call recordings, contact data, and your entire account at any time from your dashboard. Data is permanently removed from our systems within 30 days of deletion.

LimeCall targets 99.9% uptime. Our infrastructure is hosted on redundant cloud providers with automatic failover. Status and historical uptime are published on our status page. Enterprise plans include enhanced SLA guarantees.

LimeCall uses HD Voice (wideband audio) on supported connections. Call quality depends on your internet connection — we recommend at least 1 Mbps upload/download per simultaneous call. Our dashboard flags calls with quality issues so you can investigate network problems.

Yes. LimeCall supports calls to and from 50+ countries. Virtual numbers are available in major markets including the US, UK, India, Australia, Germany, France, and more. Per-minute rates for international destinations are published on the pricing page.

Yes. LimeCall is GDPR compliant for EU customers and adheres to applicable data protection regulations in other regions. Call recordings are stored securely, access is role-based, and data retention periods are fully configurable. We sign DPAs (Data Processing Agreements) with business customers on request.