One Inbox. Your Whole Team.
Stop losing customer texts in personal inboxes. LimeCall's shared SMS inbox gives your team full visibility, clear ownership, and the collaboration tools to respond faster.
100%
Visibility on team conversations
40%
Faster response time
Zero
Missed leads
5 min
Setup time
Everything in your shared SMS inbox
Team Visibility
Every incoming SMS is visible to your entire team. No more missed texts because one person was out.
Conversation Assignment
Assign conversations to the right team member. Clear ownership so no message falls through the cracks.
Internal Notes
Leave internal notes on any conversation. Brief teammates with context before they respond.
Conversation History
Full message history for every contact. See everything that's been said before responding.
Status Tracking
Mark conversations as open, pending, or resolved. Keep your inbox clean and organized.
Mobile Access
Access your shared SMS inbox from any device. Respond to customers from desktop or mobile app.
How it works
Connect your number
Link your LimeCall business number to the shared inbox. All inbound texts appear here automatically.
Invite your team
Add team members to the inbox. Set roles and permissions — who can see, reply, and assign conversations.
Manage together
Assign conversations, leave notes, and collaborate in real time. No more missed messages.
Shared inbox vs individual inboxes
| Feature | Shared Inbox | Individual Inbox |
|---|---|---|
| Team visibility | Everyone sees all conversations | Only the owner sees messages |
| Accountability | Assigned to named rep | No clear ownership |
| Collaboration | Internal notes, shared context | No way to collaborate |
| Missed leads | None — team coverage | High when rep is away |
Who uses shared SMS inboxes
Sales Teams
Route inbound texts to available sales reps. No lead goes uncontacted because one rep is busy.
Customer Support
Support teams collaborate on complex issues. Internal notes mean the customer only has to explain things once.
Small Businesses
Everyone on the team can see and respond to customer texts. Perfect for businesses without a dedicated support role.
Remote Teams
Distributed teams stay aligned on customer conversations regardless of time zone or location.
Frequently asked questions
What is a shared inbox for calls and SMS? +
A shared inbox for calls and SMS is a centralised place where all inbound customer texts and call activity are visible to your entire team. Instead of messages going to one person's phone, everyone on the team sees every conversation — eliminating the problem of missed messages when someone is on holiday, sick, or just busy.
How does LimeCall shared inbox work? +
LimeCall routes all inbound SMS messages to a shared inbox where every team member can see them. Conversations can be assigned to specific reps, marked with status (open, pending, resolved), and annotated with internal notes. The full conversation history is visible to everyone so context is never lost.
Can multiple reps see and respond from the same inbox? +
Yes. Multiple team members can view and respond from the LimeCall shared inbox simultaneously. To avoid duplicate replies, conversations can be assigned to a specific rep. Once assigned, only that rep can respond — but all team members can still view the conversation and leave internal notes.
Does LimeCall shared inbox work for both SMS and calls? +
Yes. LimeCall's shared inbox handles both SMS conversations and call activity logs. Inbound texts appear as conversations for team members to respond to, while call logs, recordings, and notes from phone calls are also visible to the whole team — giving full visibility across every communication channel.
How do I assign conversations to reps in the shared inbox? +
In the LimeCall shared inbox, any team member can assign a conversation to a specific rep with one click. The assigned rep receives a notification and takes ownership. Managers can also set up automatic assignment rules — for example, routing leads from a specific number or campaign to a designated team member.
Say goodbye to missed customer texts
Set up your shared SMS inbox today. Free trial, no credit card required.
Start Free Trial →