LimeCall + Zendesk
Every callback becomes a Zendesk ticket automatically. Your support team stays in context — no app switching, no missed calls, zero manual ticket creation.
Connect in 3 steps
No developer required. The integration is live in under 5 minutes from your LimeCall dashboard.
Connect LimeCall to Zendesk
Authorize the integration in your LimeCall dashboard. Enter your Zendesk subdomain and API credentials — done in under 3 minutes.
Lead calls — ticket auto-created
Every LimeCall callback automatically creates a Zendesk ticket with caller name, number, page of origin, call recording, and full context.
Support teams stay in sync
Agents see all call history inside Zendesk tickets. No app switching, no repeated questions — just faster, better support.
What you get with LimeCall + Zendesk
Every call is captured, contextualised, and tracked — no manual work required from your support team.
Auto-Create Zendesk Tickets
Every LimeCall callback creates a Zendesk ticket with caller name, phone number, page of origin, call duration, and recording link — automatically.
Call Recording in Every Ticket
The full call recording is attached to the Zendesk ticket so any agent who picks up the ticket has complete audio context without asking the customer to repeat themselves.
Caller ID Lookup
LimeCall enriches each incoming call with caller identity data before creating the ticket — giving agents context before they even read the conversation.
Ticket Assignment Rules
Map LimeCall routing rules to Zendesk agent groups. Calls from your pricing page route to the sales team; support queries route to Tier-1 agents — automatically.
CSAT Trigger After Call
Automatically trigger a Zendesk CSAT survey after a callback is resolved. Tie call quality to satisfaction scores and identify coaching opportunities.
Shared Notes Sync
Agent notes entered during or after a LimeCall callback sync directly to the Zendesk ticket, keeping the entire customer record in one place.
Use cases
Customer Support Tickets
Every inbound callback from a support page becomes a tracked Zendesk ticket. Agents handle the call, add notes, and close the ticket — all without switching apps. Support metrics are automatically captured.
Callback Request Tracking
Prospects or customers who request a callback from your website are captured in Zendesk as new tickets. Nothing falls through the cracks, even during peak volume periods.
Escalation Tracking
When a Tier-1 agent needs to escalate, they can initiate a LimeCall transfer directly from the Zendesk ticket. The escalation is logged, the new agent has full context, and the ticket is updated automatically.
SLA Compliance
Call response times are logged as Zendesk ticket timestamps. Your SLA clock starts the moment a callback is requested — so you can track, measure, and meet your service level commitments.
Support teams love one unified view
When a customer has a billing question and requests a callback from your pricing page, LimeCall connects them to a support agent in seconds. Simultaneously, a Zendesk ticket is created with the customer's phone number, the page they were on, and a recording of the call. The next agent who picks up the ticket has everything they need.
Fewer escalations. Faster resolutions. Better CSAT scores.
Frequently asked questions
How do I connect LimeCall to Zendesk?
In your LimeCall dashboard, navigate to Integrations and select Zendesk. Enter your Zendesk subdomain and generate an API token in your Zendesk Admin settings. Paste the token into LimeCall, authorize the connection, and the integration is live. The entire process takes under 5 minutes.
What data syncs between LimeCall and Zendesk?
Every callback syncs the caller phone number, name (if available), the page they called from, call duration, call recording URL, agent notes, and outcome. This data populates a new Zendesk ticket automatically so agents have complete context without any manual data entry.
Does the integration work with Zendesk Talk?
Yes. LimeCall can work alongside Zendesk Talk. LimeCall handles the inbound callback and instant connection layer while Zendesk Talk manages your traditional inbound queue. Tickets from both systems appear in the same Zendesk workspace.
Can I control which calls create Zendesk tickets?
Yes. You can configure ticket creation rules in LimeCall — for example, only create tickets for calls from specific widgets, pages, or phone numbers. You can also set minimum call duration thresholds so accidental hang-ups do not generate empty tickets.
Is the Zendesk integration available on all LimeCall plans?
The Zendesk integration is available on LimeCall's Starter plan and above. Visit the LimeCall pricing page for full plan details and to compare feature availability across tiers.
Ready to connect LimeCall with Zendesk?
Free trial · No credit card · 5-minute setup